Home|Audio Conferences|Danger at Work

Danger at Work: Responding to violence and harassment by patients, students and others

Thursday, November 30, 2017, 12:30 pm - 2:00 pm EST

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Shana French

Employer Counsel
Sherrard Kuzz
David Yazbeck

Union Counsel
Raven, Cameron, Ballantyne & Yazbeck


Jan Borowy

Union Counsel
Danny Bernstein

Employer Counsel
Roper Greyell


Recent news reports have highlighted the frequency of violence against health care workers and teachers by patients and students under their care, but almost every worker faces the possibility that a customer, client, or member of the public they serve will become physically violent or verbally abusive. In this session, legal specialists will explore the scope of an employer's legal duty to prevent third party violence against employees, the rights and duties of workers in such circumstances, and the union's role in preventing this type of violence.

  • Proactive policies, practices and responses: Should workplace violence policies and programs make special provision for dealing with customers, clients or patients who harass, threaten, or become violent with employees? In what circumstances are employers required to advise employees about a potentially violent patient/student/customer/client? What is the scope of an employee's duty to report concerns about a patient/student/customer/client? How should employers respond to worker statements or reports of verbal abuse or physical violence at the hands of a patient/student/customer/client? How should union representatives respond?
  • Protecting employees: What legal recourse is available to employers to protect workers from an abusive or violent customer or client? What concrete steps can an employer take to ensure the safety of workers and reduce potential exposure to liability? What should unions do?
  • Potential liability and legal recourse: Under what circumstances might an employer face quasi-criminal charges under occupational health and safety legislation for failure to prevent a customer or patient attack on an employee? What about criminal charges? Does workers’ compensation coverage for injuries arising out of and in the course of employment protect employers from civil liability? In what circumstances should a union grieve an employer's failure to protect employees from client or patient violence? When should the union pursue remedies through the Ministry of Labour/the Labour Relations Board? What remedies can unions seek in these forums? In what circumstances could an employer be held liable for patient/student/customer/client verbal abuse or harassment of an employee?
  • Work refusals: In what circumstances can workers refuse to work on the basis that they believe customers/clients/students will physically injure them? Are there any circumstances in which workers who are excluded from the general right to refuse unsafe work under occupational health and safety legislation (e.g. police officers, firefighters, correctional officers, and health care workers) can refuse unsafe work on the basis that they believe that a patient/client/etc. poses a danger?


HRPA Continuing Professional Development

The Human Resources Professionals Association (HRPA) has approved Lancaster House as a Continuing Professional Development Partner, guaranteeing that participation in our audio conferences will be accepted by the HRPA for CPD credit.

HRMA Continuing Professional Development

This audio conference has been approved by the HRMA for CPHR recertification credits.

Lancaster House CPD
  • This audio conference has been approved by the Law Society of British Columbia for 1.5 Continuing Professional Development hours.
  • CPD for Members of the Law Society of Upper Canada: 1.5 Substantive Hours; 0 Professionalism Hours.
  • Members of the Nova Scotia Barristers Society may count this program for 1.5 Continuing Professional Development hours.
  • Members of the Law Society of Saskatchewan should contact their Law Society regarding CPD approval.
  • This program has been approved by CPHR Alberta for 1.5 Continuing Professional Development hours. CPD hours for this event can be logged online, through your CPHR Alberta member profile.

Additional Information

Valuable, up-to-date materials and case summaries will be available for downloading from our website. Each audio conference is accompanied by a PDF of concise summaries of the cases discussed.

Live Session – $245, plus HST
Live Session for 2 or more (Boardroom fee) – $490, plus HST
Bundle Rate – Purchase a Live Session and receive the companion MP3 Recording for $145, plus HST
MP3 Recording – $245, plus HST
(Registrations must be paid in advance of the audio conference)

Audio conference MP3 files are available for $245. Those who have purchased the live audio conference may purchase the corresponding downloadable audio MP3 file for the discounted price of $145.

The recorded MP3 file and materials are available for download one business day after the live audio conference. After purchasing, you will receive an e-mail with instructions on how to access and download the audio conference MP3 file and materials by visiting My Account and selecting Order History. For audio file purchases for upcoming audio conferences, once the MP3 file is available through our site, registrants will receive an update e-mail informing them that the links are now ready.

When you register, you'll be given a toll-free number to dial at the time of the session and an access code to join the call. For additional program and registration information, call Lancaster House at (416) 977-6618.

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