Home|Audio Conferences|At the Breaking Point

At the Breaking Point: The growing problem of workplace stress and burnout, and what to do about it

Thursday, July 12, 2018, 12:30 pm - 2:00 pm EDT

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Colin Johnston



Zaheer Lakhani

Employer Counsel
Bandhu Lakhani Campea
Andrea Zappavigna

Union Counsel
HHBG Lawyers


Stress, like other workplace hazards, can adversely affect employees' health, making them more susceptible to both physical and mental illnesses; it can also cause employees to become dissatisfied and quit their jobs. In light of these facts, employers, unions, and regulators are increasingly recognizing workplace stress as both a serious occupational health and safety hazard and a significant labour relations concern. In this session, a leading expert on workplace stress will join experienced labour lawyers to address occupational health and safety, human rights, and labour relations issues that arise as a result of workplace stress. Questions to be addressed include:

Defining stress and its causes:

  • How do medical and psychological authorities define stress, overwork, and burnout?
  • How significant is workplace stress as a health hazard? Is workplace stress really killing people?
  • What are the common causes of workplace stress, overwork, and burnout? To what degree is workplace stress caused by systemic issues, such as understaffing and the general organization and governance of workplaces? To what degree is it more of an "individual issue" dependent on individual employees' abilities to cope with stress?

Reducing stress, and preventing overwork and burnout:

  • Is the legal perspective on workplace stress in Canada changing? Are adjudicators now more likely to recognize workplace stress as a serious workplace health and safety issue? Will they award damages to employees who have suffered stress as a result of unreasonable management decisions?
  • What are some signs that workers are experiencing unhealthy levels of stress? What is the appropriate response when managers, supervisors, union representatives, or health and safety committee members notice these signs?
  • What are the best practices for preventing or reducing stress, overwork, and burnout in the workplace? What role is there for the National Standard of Canada for Psychological Health and Safety in the Workplace?

Stress leave, statements made in the heat of the moment, and accommodation:

  • Is "stress" a disability that must be accommodated? Does the legal definition of disability require a diagnosis of a recognized medical or psychological disorder? Does stress qualify as an illness for the purposes of taking sick leave?
  • What role does stress play in adjudicators' assessments of statements, such as insubordinate comments and hasty resignations, made in the heat of the moment?
  • Where accommodation necessitates a reduction in stress, what accommodations are helpful? What types of accommodation measures would constitute undue hardship to the employer? Are employers required to change performance standards or reduce workloads for stressed employees? Are they required to transfer an employee or a supervisor where a supervisor is a source of stress for an employee?


HRPA Continuing Professional Development

This program has been approved for 1.5 Continuing Professional Development (CPD) hours under Section A3 of the Recertification Log of the Human Resource Professionals Association.

CPHR BC & YK Continuing Professional Development

This program has been approved by the Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & YK) for 1.5 Continuing Professional Development (CPD) hours.

CPHR Alberta

CPD hours for this event can be logged online, through your CPHR Alberta member profile.

Lancaster House CPD
  • CPD for Members of the Law Society of Ontario: 1.5 Substantive Hours; 0 Professionalism Hours.
  • Each audio conference has been approved by the Law Society of British Columbia for 1.5 Continuing Professional Development hours.
  • Each audio conference has been approved by the Law Society of New Brunswick for 1.5 Continuing Professional Development hours.
  • Members of the Nova Scotia Barristers Society may count this program for 1.5 Continuing Professional Development hours.
  • Members of the Law Society of Saskatchewan should contact their Law Society regarding CPD approval.

Additional Information

Valuable, up-to-date materials and case summaries will be available for downloading from our website. Each audio conference is accompanied by a PDF of concise summaries of the cases discussed.

Live Session – $255, plus HST
Live Session for 2 or more (Boardroom fee) – $510, plus HST
Bundle Rate – Purchase a Live Session and receive the companion MP3 Recording for $155, plus HST
MP3 Recording – $255, plus HST
(Registrations must be paid in advance of the audio conference)
Contact us for discount pricing on the entire series.

Audio conference MP3 files are available for $255. Those who have purchased the live audio conference may purchase the corresponding downloadable audio MP3 file for the discounted price of $155.

The recorded MP3 file and materials are available for download one business day after the live audio conference. After purchasing, you will receive an e-mail with instructions on how to access and download the audio conference MP3 file and materials by visiting My Account and selecting Order History. For audio file purchases for upcoming audio conferences, once the MP3 file is available through our site, registrants will receive an update e-mail informing them that the links are now ready.

When you register, you'll be given a toll-free number to dial at the time of the session and an access code to join the call. For additional program and registration information, call Lancaster House at (416) 977-6618.

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