Home|Audio Conferences|It's Not Me; It's You

It's Not Me; It's You: Distinguishing harassment from personality conflicts at work

Thursday, May 2, 2019, 12:30 pm - 2:00 pm EDT

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Jon Chapnick

Director of Human Resources and Labour Relations
RainCity Housing
Anne Gregory

Legal Counsel
Manitoba Nurses Union


Lou Poskitt

Employer Counsel
Miller Titerle
Craig Morrison

Union Counsel
McMahon Morrison Watts
Jessica Gregory



Can't we all just get along? In some cases, the answer is "no." While workers aren't expected to be friends with every one of their colleagues, they are expected to cooperate and be civil towards each other. When this doesn't happen, interpersonal conflicts can degenerate into disruptions that are felt throughout the workplace. At what point does an interpersonal conflict cross the line into harassment? How should employers and unions respond to such behaviour? When would a disciplinary response be appropriate?

In this session, an experienced arbitrator and seasoned counsel will examine the differences between personality conflicts and harassment, addressing issues such as:

  • Personality conflicts vs. harassment: How do adjudicators differentiate between personality conflicts and harassment? Does harassment require intention? Can subtle conduct such as rolling eyes, giving angry looks, or ignoring people amount to harassment? Will an employee's subjective perceptions factor into this assessment? Does a "tough" workplace culture or "shop floor behaviour" excuse conduct that would otherwise be considered harassment? What role, if any, does a workplace harassment policy play in making this determination? Can such a policy include conduct that would not otherwise be considered harassment?
  • Investigating and responding to complaints: Are employers required to investigate complaints of behaviour arising from a personality conflict in order to fulfill their duty to provide a safe workplace and ensure that the conduct doesn't constitute harassment? Will a failure to intervene in such disputes violate the obligation under occupational health and safety legislation to protect against workplace harassment? Are there any measures that employers and unions can take to prevent workplace harassment policies from being misused either for trivial disputes or in retaliation against a disagreeable colleague?
  • Considering discipline: Is "personality" a defence to an allegation of harassment? What about a lack of intention to harass? Can a worker be disciplined for having an abrasive personality or for failing to get along with colleagues? Can an employer discipline for "bad attitude" if it results in behaviour that interferes with the normal operation of the workplace? What are some examples of such behaviour?
  • Creating a harmonious workplace: Are there any steps that workplace parties should take when employees do not get along due to personality conflicts? Is it appropriate to advise employees to limit their interactions exclusively to work-related matters? What steps can unions take to protect themselves against duty of fair representation complaints?


CPHR Alberta

CPD hours for this event can be logged online, through your CPHR Alberta member profile.

HRPA Continuing Professional Development

This program has been approved for 1.5 Continuing Professional Development (CPD) hours under Section A3 of the Recertification Log of the Human Resource Professionals Association.

HRMA Continuing Professional Development

This event has been approved by CPHR BC & Yukon for recertification credits under the CPHR Recertification Log. Be sure to note the Event Identification Number in your recertification log.

Lancaster House CPD
  • CPD for Members of the Law Society of Ontario: 1.5 Substantive Hours; 0 Professionalism Hours.
  • This audio conference has been approved by the Law Society of British Columbia for 1.5 Continuing Professional Development hours.
  • Members of the Nova Scotia Barristers Society may count this program for 1.5 Continuing Professional Development hours.
  • This audio conference has been approved by the Law Society of New Brunswick for 1.5 Continuing Professional Development hours.
  • Members of the Law Society of Saskatchewan should contact their Law Society regarding CPD approval.

Additional Information

Valuable, up-to-date materials and case summaries will be available for downloading from our website. Each audio conference is accompanied by a PDF of concise summaries of the cases discussed.

Live Session – $260, plus HST
Live Session for 2 or more (Boardroom fee) – $520, plus HST
Bundle Rate – Purchase a Live Session and receive the companion MP3 Recording for $160, plus HST
MP3 Recording – $260, plus HST
(Registrations must be paid in advance of the audio conference)
Contact us for discount pricing on the entire series.

Audio conference MP3 files are available for $260. Those who have purchased the live audio conference may purchase the corresponding downloadable audio MP3 file for the discounted price of $160.

The recorded MP3 file and materials are available for download one business day after the live audio conference. After purchasing, you will receive an e-mail with instructions on how to access and download the audio conference MP3 file and materials by visiting My Account and selecting Order History. For audio file purchases for upcoming audio conferences, once the MP3 file is available through our site, registrants will receive an update e-mail informing them that the links are now ready.

When you register, you'll be given a toll-free number to dial at the time of the session and an access code to join the call. For additional program and registration information, call Lancaster House at (416) 977-6618.

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