Home|Audio Conferences|Trendsetting Cases on Undue Hardship

Trendsetting Cases on Undue Hardship: What are the limits of the duty to accommodate?

Thursday, February 20, 2020, 12:30 pm - 2:00 pm EST

Buy Now


Keith Burkhardt

Employer Counsel
Sherrard Kuzz LLP
Anne Gregory

Legal Counsel
Manitoba Nurses Union


Ryan Smith

Employer Counsel
Neuman Thompson
Rebecca Thompson

Grievance and
Adjudication Officer

Public Service Alliance
of Canada


While there is no disputing that employers have a duty to accommodate up to the point of undue hardship, workplace parties still face significant uncertainty in determining exactly when, in practice, that point has been reached. What factors do decision-makers examine when deciding these cases? Will the risk of on-duty impairment be sufficient? How do the rights of other employees factor into this assessment? In this session, top advocates will review significant trendsetting cases in undue hardship, examining issues such as the following:

  • Establishing undue hardship: What is the current legal test for undue hardship? What factors do courts, tribunals, and arbitrators consider in determining whether accommodative measures cause undue hardship? If legislation specifically enumerates factors to be considered in making this assessment, will adjudicators examine only those factors to the exclusion of all others?
  • Health and safety risks: What questions do adjudicators ask when assessing whether an accommodation is likely to cause significant health and safety risks? What types of evidence do they consider when making that assessment? Can the mere risk of on-duty impairment in a safety-sensitive position be sufficient to constitute undue hardship? What about the risk of relapse? What role does a last-chance agreement play in establishing undue hardship?
  • Rebundling tasks: Are there any recent decisions examining the extent to which an employer must rebundle tasks or reorganize work before the point of undue hardship is reached? Will an employer be required to remove a core component of a job in order to accommodate an employee's restrictions? Do adjudicators distinguish between temporary accommodation measures and accommodation over the longer term once an injury or disability is deemed permanent?
  • Cost of accommodation: When will an employer be able to establish undue hardship due to the financial cost of an accommodation? What type of evidence will an employer have to provide to establish undue hardship on this ground?
  • Impact on other employees: What are some examples of potential accommodation measures that were found to significantly interfere with the rights of other employees, resulting in a finding of undue hardship? How do arbitrators, courts, and human rights tribunals balance the conflict between a worker's right to reasonable accommodation against the collective agreement rights of other employees? Will an accommodation that interferes with the seniority provisions in a collective agreement indicate that the limit of undue hardship has been reached?

Additional Information

Valuable, up-to-date materials and case summaries will be available for downloading from our website. Each audio conference is accompanied by a PDF of concise summaries of the cases discussed.

Audio conference MP3 files are available for $265. Those who have purchased the live audio conference may purchase the corresponding downloadable audio MP3 file for the discounted price of $165.

The recorded MP3 file and materials are available for download one business day after the live audio conference. After purchasing, you will receive an e-mail with instructions on how to access and download the audio conference MP3 file and materials by visiting My Account and selecting Order History. For audio file purchases for upcoming audio conferences, once the MP3 file is available through our site, registrants will receive an update e-mail informing them that the links are now ready.

Buy Now