Home|Audio Conferences|Closing the Divide

Closing the Divide: Innovative strategies for confronting discrimination and supporting a diverse workforce

Thursday, April 2, 2020, 12:30 pm - 2:00 pm EDT

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Mihad Fahmy

Lawyer/Workplace Investigator


Natasha Tony

Principal and CEO
Elevate Inclusion Strategies
Earl Moloney

Union Counsel
B.C. Government and Service Employees’ Union

Employer Counsel TBA


While organizations may recognize the importance of a diverse workforce and even identify diversity as a priority, they regularly encounter challenges in successfully recruiting and retaining diverse employees. Furthermore, despite programs and policies designed to promote inclusivity, many people still face discrimination and other barriers that prevent them from realizing their full potential at work. In this session, experts will share practical measures that employers and unions may take to confront discrimination and support a diverse workforce.

  • Understanding diversity: What constitutes a diverse workforce? What are the benefits of diversity in the workplace? How does diversity affect productivity? Do organizations with diverse workforces have a competitive advantage?
  • Barriers in recruitment and hiring: How can employers improve recruitment and hiring practices to build a more diverse workforce? What barriers might diverse applicants encounter in recruitment and hiring processes? How does an employer's duty to accommodate apply during the hiring process?
  • Inclusivity at work: What is an inclusive workplace? What factors contribute to an inclusive workplace, and what strategies can employers and unions use to promote inclusivity? What is unconscious bias, and how does it affect the workplace?
  • Communication and conflict: What types of communication challenges might arise in a diverse workplace? How can employers and unions facilitate collaboration and improve communication between diverse employees? What are effective approaches to conflict management and resolution in a diverse workplace?
  • Addressing discrimination and harassment: In addition to complying with relevant obligations under existing legislation, what steps can employers and unions take to prevent or respond to discrimination and harassment in the workplace? How can employers foster a respectful organizational culture and working environment?
  • Retention: What types of strategies are effective for retaining a diverse workforce? What factors influence diverse employees' decisions to stay at or leave an organization? Why might a diverse workforce be unresponsive to traditional retention strategies and require new and different approaches?


CPHR Alberta

CPD hours for this event can be logged online, through your CPHR Alberta member profile.

HRPA Continuing Professional Development

This program has been approved for 1.5 Continuing Professional Development (CPD) hours under Section A3 of the Recertification Log of the Human Resources Professionals Association.

HRMA Continuing Professional Development

This audio conference has been approved by the Chartered Professionals in Human Resources of British Columbia and Yukon (CPHR BC & YK) for 1.5 Continuing Professional Development hours. Be sure to note the Event Identification Number in your CPHR Recertification Log.

Lancaster House CPD
  • This audio conference has been approved by the Law Society of British Columbia for 1.5 Continuing Professional Development hours.
  • Members of the Law Society of Saskatchewan should contact their Law Society regarding CPD approval.
  • CPD for Members of the Law Society of Ontario: 1.5 Substantive Hours; 0 Professionalism Hours.
  • This audio conference has been approved by the Law Society of New Brunswick for 1.5 Continuing Professional Development hours.
  • Members of the Nova Scotia Barristers' Society may count this program for 1.5 Continuing Professional Development hours.

Additional Information

Valuable, up-to-date materials and case summaries will be available for downloading from our website. Each audio conference is accompanied by a PDF of concise summaries of the cases discussed.

Live Session – $265, plus HST
Live Session for 2 or more (Boardroom fee) – $530, plus HST
Bundle Rate – Purchase a Live Session and receive the companion MP3 Recording for $165, plus HST
MP3 Recording – $265, plus HST
(Registrations must be paid in advance of the audio conference)
Contact us for discount pricing on the entire series.

Audio conference MP3 files are available for $265. Those who have purchased the live audio conference may purchase the corresponding downloadable audio MP3 file for the discounted price of $165.

The recorded MP3 file and materials are available for download one business day after the live audio conference. After purchasing, you will receive an e-mail with instructions on how to access and download the audio conference MP3 file and materials by visiting My Account and selecting Order History. For audio file purchases for upcoming audio conferences, once the MP3 file is available through our site, registrants will receive an update e-mail informing them that the links are now ready.

When you register, you'll be given a toll-free number to dial at the time of the session and an access code to join the call. For additional program and registration information, call Lancaster House at (416) 977-6618.

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