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Labour Relations Certificate presented by Ryerson University<br />and Lancaster House

Labour Relations Certificate

May 25 - 29, 2020 (virtual program)
Ryerson University

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In association with:

Upon completion of this program, participants will receive a Labour Relations Certificate from Ryerson University.


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Lancaster House has been working closely with our partners at Ryerson University to ensure that our Labour Relations Certificate program is delivered to you in accordance with provincial guidelines on physical distancing.

We are working to finalize plans to present this program on a digital platform, with more details to come soon.

Program Chair

Dean Daphne Taras
Dean, Ted Rogers School
Ryerson University


The Certificate in Labour Relations, presented by Ryerson University and Lancaster House, provides labour relations professionals with the core skills and knowledge required to create and maintain effective union-management relationships that foster fair and efficient workplaces.

This intensive five day program covers:

Fundamentals of Labour Relations

  • The labour relations framework in Canada
  • The role of unions, management, and government
  • The changing nature of work and the employment relationship

Conflict Resolution and Mediation

  • Understanding communication styles
  • Improving communication
  • Differences among mediation, arbitration, and conciliation

Labour and Employment Law

  • The sources of workplace law (caselaw and legislation)
  • Differences in the laws governing unionized and non-unionized workplaces

Grievance Arbitration

  • Understanding the arbitration process
  • Rules of collective agreement interpretation
  • Researching arbitration cases
  • Key legal tests applied by arbitrators to resolve common grievances (e.g. discipline and discharge, harassment, and employer rules)
  • Emerging issues in arbitration (e.g. the impact of new technology on privacy)
  • Assessing credibility


  • Conducting fair and effective investigations into allegations of misconduct, including harassment

The Duty to Accommodate

  • Establishing discrimination
  • Accommodation as an employer obligation
  • Undue hardship as a limit to the duty

Collective Bargaining

  • Understanding the legal framework for negotiations
  • Developing ground rules and bargaining strategies
  • Exploring the differences between traditional and interest-based bargaining
  • Options for resolving impasses

Details regarding instructors and the agenda will follow.



Email Harinder Punia or call (416) 977-6618 for more information.

HRPA Continuing Professional Development

HRPA Continuing Professional Development

The Human Resources Professionals Association (HRPA) has approved Lancaster House as a Continuing Professional Development Partner, guaranteeing that participation in our conferences, workshops and audio conferences will be accepted by the HRPA for CPD credit.