Krista Smith

Krista Smith is the founder of Root & Branch – Workplace Conflict Resolutions Inc. (, which seeks to help organizations prevent, navigate, and recover from moments of workplace conflict and crisis. Krista works with organizations in every economic sector to help them create stronger and more functional workplace communities, which leads to improved productivity.

Krista practised labour and employment law for 10 years. She also is a certified workplace investigator. Krista conducts investigations and assessments that are independent and defensible. Over the years, Krista has refined her processes to ensure they are trauma-informed and afford the parties dignity and maximum procedural protections.

With Root & Branch, Krista has moved away from traditional litigation to focus on earlier interventions to reduce the harm and cost of workplace conflicts. She aims to resolve moments of struggle creatively and collaboratively using principles of transformative mediation, cognitive behavioural therapy, and restorative justice. Root & Branch's conflict resolution process guides participants through four stages, starting with acknowledgement of each person's experience, followed by restoration of right relationship, empowerment of each individual to meet their unique potential, and encouragement of all participants to take responsibility for creating a workplace environment that allows its members to flourish.

Krista holds an LL.B. from the Schulich School of Law at Dalhousie University, an M.A. in Journalism from Indiana University, and a B.A. from the University of California, Riverside.

Tel: (902) 401-1311