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DTSTART;TZID=America/New_York:20240326T120000
DTEND;TZID=America/New_York:20240326T160000
DTSTAMP:20260711T053428
CREATED:20240119T171329Z
LAST-MODIFIED:20240319T160038Z
UID:11994-1711454400-1711468800@lancasterhouse.com
SUMMARY:From Conflict to Calm: Dealing with high-conflict behaviour in the workplace (Virtual Event)
DESCRIPTION:Program Leader\n\n \nMichael Lomax\nMediator \n\n\nHigh-conflict behaviour is characterized by unmanaged emotions\, extreme reactions\, preoccupation with blaming others\, and prolonged\, unresolved conflict. Such behaviour not only seriously damages relationships in the workplace but also frequently results in complaints of bullying and harassment\, grievances and other legal headaches for both employers and unions. This in-depth training session will equip participants with the knowledge and skills necessary to prevent high-conflict behavior from disrupting both employer and union operations and giving rise to costly litigation. \nParticipants will learn: \n\nBrain science behind high-conflict behaviour\, including current knowledge about High-Conflict Personalities (HCPs)\nPrinciples of progressive discipline and accommodation that apply to dealing with high-conflict behaviour\nStrategies for managing your own anxiety when dealing with HCPs\nApproaches to coaching HCPs to take responsibility for resolving their own conflicts in the workplace\nPractical techniques ready to be used in the workplace\, including:\nConnecting skills – using empathy\, attention and respect (E.A.R.) to communicate and build effective working\nrelationships with HCPs\nAssertion skills – using brief\, informative\, friendly\, but firm (B.I.F.F.) responses to counter misinformation or\nhostility\n\nPlease contact customerservice@lancasterhouse.com for more details. \nCPD\n\n\nThis program has been approved for Continuing Professional Development 4 hours under Category A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA).\n\n\n\n\nThis program has been approved by CPHR BC & Yukon for 4 Continuing Professional Development hours.\n\n\n\n\nThis program has been approved by CPHR Alberta for 4 Continuing Professional Development hours.\n\n\n\n\n \n\nThis program has been approved by the Law Society of British Columbia for 4 Continuing Professional Development hours.\nMembers of the Nova Scotia Barristers’ Society may count this program for 4 Continuing Professional Development hours.\nMembers of the Law Society of New Brunswick may count this program for 4 Continuing Professional Development hours.\nCPD for Members of the Law Society of Ontario: 4 Substantive Hours; 0 Professionalism Hours.
URL:https://lancasterhouse.com/event/from-conflict-to-calm-dealing-with-high-conflict-behaviour-in-the-workplace/
LOCATION:Virtual Event
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/jpeg:https://lancasterhouse.com/wp-content/uploads/2024/01/conflict-calm.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20231122T090000
DTEND;TZID=America/Denver:20231122T160000
DTSTAMP:20260711T053428
CREATED:20230727T181533Z
LAST-MODIFIED:20231018T142946Z
UID:9263-1700643600-1700668800@lancasterhouse.com
SUMMARY:Winning Cases at the WSIB and WSIAT: A skills training session\, Toronto (In Person Event)
DESCRIPTION:Program Leaders\n\n \nSean Ryan\nVice Chair\nWorkplace Safety and Insurance Appeals Tribunal \n\n\n \nCarissa Tanzola\nEmployer Counsel\nFilion Wakely Thorup Angeletti \n\n\n \nMaryth Yachnin\nWorker Counsel\nIAVGO Community Legal Clinic \n\n\nProgram DetailsThis full-day session will provide an overview of the WSIB appeal process form receipt of an adverse board-level decision through to a WSIAT hearing. Experienced advocates will provide practical advice on crafting an effective advocacy strategy and marshalling persuasive evidence before WSIB Appeals Resolution Officers (AROs) and the WSIAT. \nEmployer and worker advocates will learn to: \n\nAppeal a board-level decision within mandated timelines\nIdentify\, sort and prioritize issues in an appeal\nDevelop a “theory of the case”\nMeet pre-hearing disclosure obligations\nObtain relevant evidence\nAnticipate and meet the other side’s arguments\nPrepare clients for hearings\nEffectively use and challenge medical information\nMake effective opening statements and final arguments\nQuestion and cross-question witnesses\n\nCPD\n\n\nThis program has been approved for 5.5 Continuing Professional Development hours under Section A3 of the Recertification Log of the Human Resources Professionals Association.\n\n\n\n\nMembers of the Law Society of Ontario may consider counting this program for 5.5 substantive hours; 0 professionalism hours.
URL:https://lancasterhouse.com/event/winning-cases-at-the-wsib-and-wsiat-a-skills-training-session-toronto-in-person-event/
LOCATION:Hart House (Music Room)\, 7 Hart House Circle\, Toronto\, Ontario\, M5S 3H3\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/png:https://lancasterhouse.com/wp-content/uploads/2023/07/toronto-header-2.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20231117T090000
DTEND;TZID=America/Denver:20231117T160000
DTSTAMP:20260711T053428
CREATED:20230727T190822Z
LAST-MODIFIED:20231005T132336Z
UID:9181-1700211600-1700236800@lancasterhouse.com
SUMMARY:Supporting Employees with Mental Health Disabilities at Work: Skills training for employers and unions\, Vancouver (In Person Event)
DESCRIPTION:Program Leader\n\n \nMargaret Tebbutt\nSenior Consultant and Trainer\nWorkplace Mental Health \n\n\nProgram Faculty\n\n \nGretchen Brown\nUnion Counsel\nBritish Columbia Teachers’ Federation \n\n\n \nStephanie Vellins\nEmployer Counsel\nHarris & Co. \n\n\n \nLucette Wesley\nConsultant and Trainer\nCanadian Mental Health Association \n\n\nProgram DetailsThe Supreme Court of Canada has recognized that being able to work is essential to one’s “sense of identity\, self-worth and emotional well-being”. Yet many of the 20% of Canadian adults who experience mental illness each year must absent themselves from work\, taking a significant personal toll on the workers as well as financial and productivity burdens on employers. \nThis session is designed to prepare managers\, supervisors\, union representatives\, and other labour relations professionals to work together\, with affected workers\, to develop and maintain appropriate workplace accommodations and support that result in better outcomes for employers\, workers\, and workplaces in general. \nAt the end of this program\, participants will be able to: \n\nAppreciate the differences between medical/psychological concepts of mental health and mental disorders\, and legal concepts of disability due to psychiatric disorders;\nIdentify attitudes\, language\, behaviours and practices that perpetuate stigma;\nRecognize signs someone in the workplace may be struggling\, perhaps due to health issues\, including their mental health;\nCommunicate with employees/members who are struggling\, possibly due to mental health problems\, in a helpful\, non-threatening way;\nProvide effective\, flexible and sustainable workplace accommodations; and\nPromote psychological safety and mental well-being in the workplace\n\nCPD\n\n\nThis program has been approved by CPHR Alberta for 5.5 Continuing Professional Development hours.\n\n\nThis program has been approved by CPHR BC & Yukon  for 5.5 Continuing Professional Development hours.\n\n\n \n\nThis program has been approved by the Law Society of British Colombia for 5.5 Continuing Professional Development hours.\nThis program has been approved by the Law Society of Saskatchewan for 5.5 Continuing Professional Development hours.
URL:https://lancasterhouse.com/event/supporting-employees-with-mental-health-disabilities-at-work-skills-training-for-employers-and-unions-vancouver-in-person-event/
LOCATION:Robson Square campus (C680 HSBC Hall)\, 800 Robson Street\, Vancouver\, British Columbia\, V7Z 3B7\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/png:https://lancasterhouse.com/wp-content/uploads/2023/07/vancouver-header.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Denver:20231115T090000
DTEND;TZID=America/Denver:20231115T160000
DTSTAMP:20260711T053428
CREATED:20230710T215421Z
LAST-MODIFIED:20230919T163440Z
UID:9063-1700038800-1700064000@lancasterhouse.com
SUMMARY:From Conflict to Calm: Dealing with high-conflict behaviour in the workplace\, Victoria (In Person Event)
DESCRIPTION:Program Leader\n\n \nMichael Lomax\nMediator \n\n\nHigh-conflict behaviour is characterized by unmanaged emotions\, extreme reactions\, preoccupation with blaming others\, and prolonged\, unresolved conflict. Such behaviour not only seriously damages relationships in the workplace but also frequently results in complaints of bullying and harassment\, grievances and other legal headaches for both employers and unions. This in-depth training session will equip participants with the knowledge and skills necessary to prevent high-conflict behavior from disrupting both employer and union operations and giving rise to costly litigation. \nParticipants will learn: \n\nBrain science behind high-conflict behaviour\, including current knowledge about High-Conflict Personalities (HCPs)\nPrinciples of progressive discipline and accommodation that apply to dealing with high-conflict behaviour\nStrategies for managing your own anxiety when dealing with HCPs\nApproaches to coaching HCPs to take responsibility for resolving their own conflicts in the workplace\nPractical techniques ready to be used in the workplace\, including:\nConnecting skills – using empathy\, attention and respect (E.A.R.) to communicate and build effective working\nrelationships with HCPs\nAssertion skills – using brief\, informative\, friendly\, but firm (B.I.F.F.) responses to counter misinformation or\nhostility\n\nPlease contact customerservice@lancasterhouse.com for more details. \nCPD\n\n\nThis program has been approved by CPHR Alberta for 5.5 Continuing Professional Development hours.\n\n\nThis program has been approved by CPHR BC & Yukon  for 5.5 Continuing Professional Development hours.\n\n\n \n\nThis program has been approved by the Law Society of British Colombia for 5.5 Continuing Professional Development hours.\nThis program has been approved by the Law Society of Saskatchewan for 5.5 Continuing Professional Development hours.
URL:https://lancasterhouse.com/event/from-conflict-to-calm-dealing-with-high-conflict-behaviour-in-the-workplace-british-columbia/
LOCATION:UVIC David Strong Building (C108)\, 3800 Finnerty Rd\, Victoria\, BC\, V8P 5C2\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/png:https://lancasterhouse.com/wp-content/uploads/2023/07/victoria-header-3.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Chicago:20231027T090000
DTEND;TZID=America/Chicago:20231027T160000
DTSTAMP:20260711T053428
CREATED:20230815T184152Z
LAST-MODIFIED:20231017T153543Z
UID:9558-1698397200-1698422400@lancasterhouse.com
SUMMARY:Promoting Mental Health: Assessing and protecting workplace psychological health and safety\, Calgary (In Person Event)
DESCRIPTION:Program Leader\n\n \nMichelle Phaneuf\nMediator & Psychological Health and Safety Advisor\nWorkplace Fairness West \n\n\nProgram Faculty\n\n \nHolly McEwan\nUnion Counsel\nNugent Law \n\n\n \nLaura Mensch\nEmployer Counsel\nBLG \n\n\nProgram DetailsEmployers and unions are accustomed to dealing with mental health in a reactive way. They participate in processes to accommodate workers with mental health conditions or to compensate workers who have experienced traumatic events. This approach is now widely recognized as inadequate. This program is designed provide participants with the tools and knowledge necessary to adopt a proactive approach to mental health and to implement or improve their workplace psychological health and safety system. \nParticipants will leave this workshop ready to \n\nIdentify the 13 factors can affect mental health at work\nAssess psychosocial hazards in the workplace\nImplement control measures to minimize workplace threats to mental health\nPromote a workplace culture that is supportive of worker psychological health and safety\n\nCPD\n\n\nThis program has been approved by CPHR Alberta for 5.5 Continuing Professional Development hours.\n\n\nThis program has been approved by CPHR BC & Yukon  for 5.5 Continuing Professional Development hours.\n\n\n \n\nThis program has been approved by the Law Society of British Colombia for 5.5 Continuing Professional Development hours.\nThis program has been approved by the Law Society of Saskatchewan for 5.5 Continuing Professional Development hours.
URL:https://lancasterhouse.com/event/promoting-mental-health-assessing-and-protecting-workplace-psychological-health-and-safety/
LOCATION:The Westin Calgary\, 320 4 Avenue Southwest\, Calgary\, Alberta\, T2P 2S6\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/png:https://lancasterhouse.com/wp-content/uploads/2023/08/calgary-header.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Sao_Paulo:20230615T090000
DTEND;TZID=America/Sao_Paulo:20230615T160000
DTSTAMP:20260711T053428
CREATED:20230323T182338Z
LAST-MODIFIED:20230508T185639Z
UID:6695-1686819600-1686844800@lancasterhouse.com
SUMMARY:Ensuring Effective Workplace Investigations: Intensive Skills Training for Employers and Unions\, New Brunswick
DESCRIPTION:Speakers\n\n \nKelly VanBuskirk\nAdjunct Professor\,\nUniversity of New Brunswick \n\n\nWorkplace investigations\, whether they are probing complaints of workplace harassment or other forms of workplace misconduct\, require processes that are fair and effective. Procedural errors can be costly\, resulting in irreparable harm to employees and reputational harm to employers. \nParticipants will leave this interactive session ready to: \n\nIdentify the necessary steps in an investigation\n\n\nDecide who should lead the investigation\, and whether an external investigator is required\n\n\nDetermine the appropriate mandate and scope of the investigation\n\n\nMake sure investigations comply with applicable law\n\n\nEnsure procedural fairness\n\n\nManage uncooperative and absent witnesses\n\n\nAssess credibility and evidence\n\n\nAddress issues of confidentiality and privilege\n\n\nReview comprehensive investigation reports\n\nIn order to avoid both the financial and human toll of inadequate investigations\, it is important that human resources professionals\, members of management\, and union representatives become familiar with the essential elements of thorough\, balanced\, and effective workplace investigations. \nPlease contact customerservice@lancasterhouse.com for more details \nCPD\n\nThis program has been approved by CPHR Nova Scotia for 5.5 Continuing Professional Development hours.\n 
URL:https://lancasterhouse.com/event/ensuring-effective-workplace-investigations-intensive-skills-training-for-employers-and-unions-new-brunswick/
LOCATION:Saint John Hilton\, Kennebecasis 1 & 2\, 1 Market Square\, Saint John\, NB\, E2L 4Z6\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/jpeg:https://lancasterhouse.com/wp-content/uploads/header/NB-header.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20230606T090000
DTEND;TZID=America/New_York:20230606T160000
DTSTAMP:20260711T053428
CREATED:20230322T195732Z
LAST-MODIFIED:20230523T165157Z
UID:6687-1686042000-1686067200@lancasterhouse.com
SUMMARY:Ensuring Effective Workplace Investigations: Intensive Skills Training for Employers and Unions\, Manitoba
DESCRIPTION:Speakers\n\n \nCindy Lazar\nLawyer and Workplace Investigator\nTaylor McCaffrey \n\n\n \nDayna Steinfeld\nUnion Counsel\nRaven Law LLP \n\n\n \nNicole Smith\nManagement Counsel\nPitblado Law \n\n\nWorkplace investigations\, whether they are probing complaints of workplace harassment or other forms of workplace misconduct\, require processes that are fair and effective. Procedural errors can be costly\, resulting in irreparable harm to employees and reputational harm to employers. \nParticipants will leave this interactive session ready to: \n\n\n\nIdentify the necessary steps in an investigation\n\n\n\n\n\n\nDecide who should lead the investigation\, and whether an external investigator is required\n\n\n\n\n\n\nDetermine the appropriate mandate and scope of the investigation\n\n\n\n\n\n\nMake sure investigations comply with applicable law\n\n\n\n\n\n\nEnsure procedural fairness\n\n\n\n\n\n\nManage uncooperative and absent witnesses\n\n\n\n\n\n\nAssess credibility and evidence\n\n\n\n\n\n\nAddress issues of confidentiality and privilege\n\n\n\n\n\n\nReview comprehensive investigation reports\n\n\n\nIn order to avoid both the financial and human toll of inadequate investigations\, it is important that human resources professionals\, members of management\, and union representatives become familiar with the essential elements of thorough\, balanced\, and effective workplace investigations. \nPlease contact customerservice@lancasterhouse.com for more details \nCPD\n\n\nThis program has been approved for 5.5 Continuing Professional Development hours under Section A3 of the Recertification Log of the Human Resources Professionals Association.
URL:https://lancasterhouse.com/event/ensuring-effective-workplace-investigations-intensive-skills-training-for-employers-and-unions-manitoba/
LOCATION:RBC Center\, Millennium Suite\, Second Floor\, 375 York Avenue\, Winnipeg\, MB\, R3C 3J3\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/jpeg:https://lancasterhouse.com/wp-content/uploads/header/winnipeg-header.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Los_Angeles:20230508T090000
DTEND;TZID=America/Los_Angeles:20230508T160000
DTSTAMP:20260711T053428
CREATED:20230322T193824Z
LAST-MODIFIED:20230404T043042Z
UID:6668-1683536400-1683561600@lancasterhouse.com
SUMMARY:Ensuring Effective Workplace Investigations: Intensive Skills Training for Employers and Unions\, British Columbia
DESCRIPTION:Speakers\n\n \nJonathan Chapnick\nLawyer & Workplace Investigator\nPortage Legal Services \nWorkshop Leader \n\n\nWorkplace investigations\, whether they are probing complaints of workplace harassment or other forms of workplace misconduct\, require processes that are fair and effective. Procedural errors can be costly\, resulting in irreparable harm to employees and reputational harm to employers. \nParticipants will leave this interactive session ready to: \n\nIdentify the necessary steps in an investigation\n\n\nDecide who should lead the investigation\, and whether an external investigator is required\n\n\nDetermine the appropriate mandate and scope of the investigation\n\n\nMake sure investigations comply with applicable law\n\n\nEnsure procedural fairness\n\n\nManage uncooperative and absent witnesses\n\n\nAssess credibility and evidence\n\n\nAddress issues of confidentiality and privilege\n\n\nReview comprehensive investigation reports\n\nIn order to avoid both the financial and human toll of inadequate investigations\, it is important that human resources professionals\, members of management\, and union representatives become familiar with the essential elements of thorough\, balanced\, and effective workplace investigations. \nPlease contact customerservice@lancasterhouse.com for more details \nCPD\n\n\nThis program has been approved for 5.5 Continuing Professional Development hours under Section A3 of the Recertification Log of the Human Resources Professionals Association.
URL:https://lancasterhouse.com/event/ensuring-effective-workplace-investigations-investigations-intensive-skills-training-for-employers-and-unions-british-columbia/
LOCATION:UBC Robson Square\, HSBC Hall (C680)\, 800 Robson Street\, Vancouver\, BC\, V7Z 3B7\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/jpeg:https://lancasterhouse.com/wp-content/uploads/header/Vancouver-header.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=UTC:20230426T090000
DTEND;TZID=UTC:20230426T160000
DTSTAMP:20260711T053428
CREATED:20230316T013207Z
LAST-MODIFIED:20230404T043027Z
UID:6291-1682499600-1682524800@lancasterhouse.com
SUMMARY:Ensuring Effective Workplace Investigations: Intensive Skills Training for Employers and Unions\, Ontario
DESCRIPTION:Speakers\n\n \n Mireille Mortimer\nLawyer & Workplace Investigator\nMortimer Khoraych \n\n\nWorkplace investigations\, whether they are probing complaints of workplace harassment or other forms of workplace misconduct\, require processes that are fair and effective. Procedural errors can be costly\, resulting in irreparable harm to employees and reputational harm to employers. \nParticipants will leave this interactive session ready to: \n\nIdentify the necessary steps in an investigation\nDecide who should lead the investigation\, and whether an external investigator is required\nDetermine the appropriate mandate and scope of the investigation\nMake sure investigations comply with applicable law\nEnsure procedural fairness\nManage uncooperative and absent witnesses\nAssess credibility and evidence\nAddress issues of confidentiality and privilege\nReview comprehensive investigation reports\n\nIn order to avoid both the financial and human toll of inadequate investigations\, it is important that human resources professionals\, members of management\, and union representatives become familiar with the essential elements of thorough\, balanced\, and effective workplace investigations. \nPlease contact customerservice@lancasterhouse.com for more details \nCPD\n\n\nThis program has been approved for 5.5 Continuing Professional Development hours under Section A3 of the Recertification Log of the Human Resources Professionals Association.
URL:https://lancasterhouse.com/event/ensuring-effective-workplace-investigations-investigations-intensive-skills-training-for-employers-and-unions-ontario/
LOCATION:The Conference Center at the University of Toronto\, Terrace 3rd Floor\, 89 Chestnut St\, Toronto\, ON\, M5G 1R1\, Canada
CATEGORIES:Skills Training
ATTACH;FMTTYPE=image/jpeg:https://lancasterhouse.com/wp-content/uploads/header/ontario-header.jpg
END:VEVENT
END:VCALENDAR