Home|Professional Learning Programs|Conflict Resolution at Work
Professional Learning Programs, presented by the University of Toronto's Centre for Industrial Relations and Human Resources with Lancaster House

Conflict Resolution at Work: Proven skills and strategies for managers and union representatives


June 28 - 30, 2021 (two-day program)
Virtual Program • 12:00 – 4:00 p.m. EDT



Register Now


In association with:


Upon completion of this program, participants will receive a certificate of completion from the University of Toronto's Centre for Industrial Relations and Human Resources (CIRHR).



 

Info icon

In support of efforts to prevent the spread of COVID-19, Lancaster House and our partners at the University of Toronto have worked closely to move the Professional Learning Program online. Our virtual program will meet the same high standards to which all Lancaster House events are held.

Program Leader

Trevor Sones
Mediator

Trevor Sones is a full-time mediator with the British Columbia Labour Relations Board, conducting hundreds of mediations over the past 11 years in addition to teaching mediation, negotiation, and conflict resolution in numerous workshop and academic forums. Trevor's work brings him across the province of B.C., where he specializes in dealing with interpersonal and organizational conflict in a labour relations setting. His experience has covered a breadth of mediation and negotiation contexts involving almost every major industry in both the private and public sector.



Program

Conflict Resolution at Work: Proven skills and strategies for managers and union representatives

Conflict resolution has long been identified as one of the key skills that union and employer representatives must possess to be successful in their roles. Drawing from extensive research and field testing, this program will provide training in the most effective skills and strategies for resolving workplace conflict. Emphasis will be on hands-on skills training and development of practical tools.

Participants will learn to

  • approach conflict confidently;
  • recognize and understand the gaps in perception that escalate conflict;
  • listen more effectively and communicate more clearly and persuasively;
  • avoid the common traps that fuel recurring cycles of escalating conflict and failed communication; and
  • solve conflicts and help others avoid them in the first place.
 
 
 
 

Questions?

E-mail Christine Winiker or call (416) 977-6618 for more information.





Agenda coming soon