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Labour Relations Certificate presented by Ryerson University<br />and Lancaster House

Labour Relations Certificate

August 4 - 27, 2020 (8 sessions over 4 weeks)
Virtual Program • 12:30 – 4:00 p.m. EDT

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In association with:

Upon completion of this program, participants will receive a Labour Relations Certificate from Ryerson University.


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In support of efforts to prevent the spread of COVID-19, Lancaster House and our partners at Ryerson University have worked closely to move the Labour Relations Certificate program online. Our virtual program will meet the same high standards to which all Lancaster House events are held.

Program Chair

Dean Daphne Taras
Dean, Ted Rogers School
Ryerson University

Program Faculty

Christopher Albertyn

Prof. Pnina Alon-Shenker
Law & Business Department, Ted Rogers School of Management, and Academic Director, Ryerson Law & Business Clinic
Ryerson University
Sarah E. Atkinson
Lawyer and Workplace Investigator

Jan Borowy
Union Counsel
Cavalluzzo LLP
Sharmila Clark
Director, Employment Law Division, Legal Services
City of Toronto
Shana French
Employer Counsel
Sherrard Kuzz LLP
Wassim Garzouzi
Union Counsel
Raven, Cameron, Ballantyne & Yazbeck LLP
Tim Gleason
Union Counsel
Dewart Gleason LLP
P.A. Neena Gupta
Employer Counsel
Gowling WLG
Daryn Jeffries
Employer Counsel
Rae Christen Jeffries LLP
Kevin Kindred
Solicitor, Department of Justice
Government of Nova Scotia
Prof. Avner Levin
Law & Business Department, Ted Rogers School of Management, and Director of the Privacy and Cyber Crime Institute
Ryerson University
Peggy Nash
Chair, Advisory Committee, Centre for Labour Management Relations
Ryerson University
Crystal Norbeck
Union Counsel
Gerrand Rath Johnson
Prof. Dionne Pohler
Acting Director and Associate Professor, Centre for Industrial Relations and Human Resources
University of Toronto
Jim Stanford
Economist and Director, Centre for Future Work
Australia Institute
Prof. Bob Thompson
Human Resources
Seneca College of Applied Arts and Technology

Ryerson 2020 Learning Program brochure thumbnail

View the 2020
Labour Relations
Certificate brochure


The Certificate in Labour Relations, presented by Ryerson University and Lancaster House, provides labour relations professionals with the core skills and knowledge required to create and maintain effective union-management relationships that foster fair and efficient workplaces.

This intensive program covers:

Fundamentals of Labour Relations

  • The labour relations framework in Canada
  • The role of unions, management, and government
  • The changing nature of work and the employment relationship

Conflict Resolution and Mediation

  • Understanding communication styles
  • Improving communication
  • Differences among mediation, arbitration, and conciliation

Labour and Employment Law

  • The sources of workplace law (caselaw and legislation)
  • Differences in the laws governing unionized and non-unionized workplaces

Grievance Arbitration

  • Understanding the arbitration process
  • Rules of collective agreement interpretation
  • Researching arbitration cases
  • Key legal tests applied by arbitrators to resolve common grievances (e.g. discipline and discharge, harassment, and employer rules)
  • Emerging issues in arbitration (e.g. the impact of new technology on privacy)
  • Assessing credibility


  • Conducting fair and effective investigations into allegations of misconduct, including harassment

The Duty to Accommodate

  • Establishing discrimination
  • Accommodation as an employer obligation
  • Undue hardship as a limit to the duty

Collective Bargaining

  • Understanding the legal framework for negotiations
  • Developing ground rules and bargaining strategies
  • Exploring the differences between traditional and interest-based bargaining
  • Options for resolving impasses



E-mail Harinder Punia or call (416) 977-6618 for more information.

HRPA Continuing Professional Development

HRPA Continuing Professional Development

The Human Resources Professionals Association (HRPA) has approved Lancaster House as a Continuing Professional Development Partner, guaranteeing that participation in our conferences, workshops and audio conferences will be accepted by the HRPA for CPD credit.