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Client Service and Database Representative


Lancaster House is a leader in providing information on labour, employment and human rights law. In this regard, it serves the needs of employees, employers, professional organizations, unions, management and legal practitioners in Canada. The primary role of the Client Service and Database Representative is to provide prompt and courteous client service to Lancaster House clients and prospective clients via phone and email, as well as to run sales reports and queries, and perform data entry and monthly accounts receivable reconciliations.

Duties and Responsibilities

  • Run sales reports, queries and month end reconciliations
  • Respond to inbound calls from clients and resolve all customer issues and inquires
  • Data entry of new orders, changes and cancellations (SQL database)
  • Set up and maintain client accounts as required
  • Perform monthly A/R reconciliations and follow up with clients as required
  • Follow up with client issues in a timely and efficient manner
  • General photocopying, faxing, mailing, creating labels, file maintenance
  • Prepare and ship conference materials across Canada
  • Other work as assigned by Director of Sales and Corporate Development


  • Minimum 2 years' experience in a customer service environment
  • Strong experience in Database Administration (SQL)
  • Knowledge of reporting and query tools and practices
  • High level of computer proficiency including MS Office products (Access, Excel) and internet navigation
  • Excellent e-mail and phone etiquette, with the ability to resolve problems and answer client service-related questions
  • Strong organizational skills, initiative, attention to detail, and multi-tasking abilities
  • Accurate and fast keyboarding skills
  • Superior work ethic and self-motivated
  • Fluency in English with exceptional verbal and written communication skills
  • Strong problem-solving, analytical and information gathering skills
  • Undergraduate degree required

Lancaster House is committed to fulfilling its obligations under the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations in accordance with the legislation are available on request for candidates taking part in all aspects of the selection process.

This is a one-year contract position with the possibility of a full-time permanent position. Please e-mail your cover letter and resume to Lorna Tan at: ltan@jeffreysacklaw.com.

Legal Writer and Researcher in Labour, Employment and Human Rights Law (Freelance)

About Lancaster House

Lancaster House is Canada's leading provider of conferences, information and analysis on labour, human rights and employment law. Our aim is to make a positive contribution to labour relations and the quality of Canadian work life. A dynamic and innovative company, Lancaster House provides information services in a variety of formats: on-line and in print, through books and newsletters, and through audio conferences, live panels, and hands-on workshops. Our seminars are attended by lawyers, union representatives, human resources professionals, academics, and adjudicators across Canada.

The Role

We are looking for a dynamic, enthusiastic and engaged individual, with a depth of experience in and a broad knowledge of all aspects of labour, employment and human rights law to research and write case law and legislative summaries and commentaries. The role requires the writer/researcher to provide in-depth legal analyses and critiques in a variety of areas of labour, employment and human rights law in a style that is readable and free from legal jargon.


LL.B. or J.D. (mandatory). LL.M with a focus on labour or employment law (preferred). Experience in the field of labour, employment and/or human rights law is desirable.


  • Capable of working independently while staying connected with colleagues.
  • Able to organize and prioritize numerous tasks and complete them on schedule.
  • Significant, and preferably comprehensive knowledge, in various areas of labour, employment and human rights law, and the ability to provide detailed, expert legal analysis, commentary and social and legal critique of developments in jurisprudence and legislation.
  • Excellent writing skills, and the ability to write to engage both lay and expert readers, is required.
  • A keen interest in labour, employment, human rights and related areas of social policy, as well as genuine social and intellectual curiosity about these areas of law are essential.
  • Interest and familiarity with international labour law and policy, and the ability to speak or read in another language, will be considered an asset.
  • Proficient in MS Office Suite and Outlook, and in legal research using Quicklaw, CanLII and other legal databases.
  • Familiar with and adept at using Twitter, Facebook, and other Internet-based tools and social media to keep abreast of current developments and connect with experts in the field.

Other Attributes

The successful candidate should have a keen interest and broad-based knowledge of labour, employment and human rights law. The individual must be energetic, enthusiastic, personable and intellectually engaged in the subject-matter areas. A strong academic background is essential to perform the many and varied tasks of the position, including interacting with experts, academics, practitioners, advisory committee members and speakers in the areas concerned.

Work Environment

Collegial, intellectually stimulating environment, involving socially significant work. The successful candidate is likely to be an individual who has a strong intellectual and social curiosity in the area of labour, employment and human rights law; possesses the ability to identify and analyze current trends and developments, and to interview leading practitioners and experts in the field; displays strong verbal and written communication skills; enjoys work that is creative as well as analytical; exhibits, to a marked degree, energy and humour; and can work quickly and accurately while maintaining a sense of humour under pressure.

Salary commensurate with qualifications. Please email your cover letter and resume to Lorna Tan at: ltan@jeffreysacklaw.com.