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Customized Training

Lancaster House offers Customized Training to perfectly meet your organization's learning needs. We can adapt our pre-designed programs for your workplace or create an entirely new curriculum. First, we'll consult with you to gain an in-depth understanding of your training requirements. Then, we'll collaborate with you to shape a program that fulfills your objectives, and we'll deliver it in a way that works for your organization.

Why Choose Customized Training?

  • Real-world examples and exercises tailor made for your sector or organization
  • Combine staff training with designing and updating your organization's policies and collective agreement provisions
  • Train all levels of staff at the same time, in a confidential setting
  • On-site option reduces travel costs and time away from the office
  • Greater control over venue, content, delivery style and expert instructors
  • Need to meet a deadline? We'll work within your time frame
  • Foundational or advanced? Half-day or multi-day sessions? It's all up to you

Why Choose Lancaster House?

  • Canada's leading provider of training, information and analysis on labour, human rights and employment law
  • Engaging and experienced facilitators (leading union and/or management lawyers, arbitrators, and subject matter experts)
  • Course package includes case summaries and analysis that unpack lessons in new decisions
  • Tip sheets, roadmaps and interactive exercises that reinforce knowledge in practical ways
  • Participants will rely on Lancaster's supporting materials long after training sessions conclude
  • CPD certificates


E-mail Christine Winiker or call (416) 977-6618 for more information. We can help to tailor a Customized Training package for you.


Accommodating Disabilities

Impairment, Drug Testing, Fitness for Work, Safety

Handling Medical Information

Bullying, Harassment, and High-Conflict Behaviour

Conducting Investigations

Discipline and Discharge

Grievance Arbitration and Mediation

The Art of Negotiation

Health and Safety: Making It Work

  • Handle With Care: A step-by-step guide to work refusals
  • Planning Ahead: Developing a comprehensive program to deal with psychological risks in your workplace

Navigating Workers’ Compensation