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Customized Training

Lancaster House offers Customized Training to perfectly meet your organization's learning needs. We can adapt our pre-designed programs for your workplace or create an entirely new curriculum. First, we'll consult with you to gain an in-depth understanding of your training requirements. Then, we'll collaborate with you to shape a program that fulfills your objectives, and we'll deliver it in a way that works for your organization.

Why Choose Customized Training?

Real-world examples and exercises tailor made for your sector or organization
Combine staff training with designing and updating your organization's policies and collective agreement provisions
Train all levels of staff at the same time, in a confidential setting
On-site option reduces travel costs and time away from the office
Greater control over venue, content, delivery style and expert instructors
Need to meet a deadline? We'll work within your time frame
Foundational or advanced? Half-day or multi-day sessions? It's all up to you

Why Choose Lancaster House?

Canada's leading provider of training, information and analysis on labour, human rights and employment law
Engaging and experienced facilitators (leading union and/or management lawyers, arbitrators, and subject matter experts)
Course package includes case summaries and analysis that unpack lessons in new decisions
Tip sheets, roadmaps and interactive exercises that reinforce knowledge in practical ways
Participants will rely on Lancaster's supporting materials long after training sessions conclude
CPD certificates

Interested?

E-mail Christine Winiker or call (416) 977-6618 for more information. We can help to tailor a Customized Training package for you.

Topics:

Accommodating Disabilities

Accommodating Mental and Physical Disabilities in the Workplace
Accommodating Employees with Episodic Disabilities: A guide to dealing with recurring health conditions
Balancing Attendance Management, Accommodation and Return to Work
Mental Health Disabilities at Work: Meeting legal obligations, providing effective support

Impairment, Drug Testing, Fitness for Work, Safety

Dealing with Workplace Impairment: Balancing safety, accommodation, and employee rights
Testing, Testing, 1, 2, 3: A comprehensive workshop on drug and alcohol testing
Taking Safety Seriously: Managing the risks of marijuana, opioids, and other drugs in the workplace

Handling Medical Information

Handling Personal Health Information: An in-depth training session

Bullying, Harassment, and High-Conflict Behaviour

Preventing Workplace Bullying and Intervening in Conflict
Dealing with Difficult People: Bullying bosses, sensitive employees, and other challenging personalities

Conducting Investigations

Discipline and Discharge

Dealing with Discharge and Discipline: Progressive discipline, mitigating and aggravating factors, disability-related issues, union representation, post-discharge rehabilitation
Discipline versus Accommodation: A roadmap to dealing with disability-related misconduct

Grievance Arbitration and Mediation

Streamlining the Grievance Procedure: Providing cost-effective access to justice
Advocacy at Arbitration: Thoroughly preparing and effectively presenting cases

The Art of Negotiation

Winning strategies in negotiations and mediation
Preparing for Interest Arbitration: Choosing the arbitrator, drafting the brief, presenting the case
Negotiating Essential Services Agreements: Case studies from experienced negotiators
Drafting Clear Contract Language: An in-depth skills training session

Health and Safety: Making It Work

Handle With Care: A step-by-step guide to work refusals
Planning Ahead: Developing a comprehensive program to deal with psychological risks in your workplace

Navigating Workers’ Compensation

Winning Cases at the WSIB and WSIAT: A skills training session