This intensive professional learning program is designed to develop the advanced dispute resolution skills that labour relations professionals need in order to be successful in their roles. Participants will have the opportunity to observe dispute resolution techniques used by experienced professional mediators — and to use those techniques as they attempt to resolve a workplace dispute. To make the simulation as realistic as possible, professional actors will play the role of the aggrieved party.

Aimed at labour relations professionals with basic to intermediate knowledge of mediation and workplace dispute resolution techniques, this session aims not to create professional mediators but to equip participants with the knowledge and skills necessary to:

• Defuse tensions and manage workplace conflict,
• Resolve grievances without resorting to lengthy and expensive arbitration processes, and
• Make effective use of informal and formal mediation as a management or union representative.

Who is this program designed for?

• Labour relations professionals with 3 or more years of experience working full-time for an employer or a union, including:
  • Human resources professionals,
  • Labour relations officers,
  • Local union leadership,
  • Managers, and
  • Union staff
• Labour and employment lawyers in their first 5 years of practice
• Graduates of the Lancaster House–Toronto Metropolitan University Labour Relations Certificate Program

To ensure interactivity as well as opportunities for skill-building and personalized feedback, spaces in this program are extremely limited. We hope you’ll join us.