Loading Events

In association with:

Upon completion of this program, participants will receive a digital credential from Toronto Metropolitan University.

Daphne Taras

Professor and DirectorCentre for Labour-Management RelationsToronto Metropolitan University

Program Leader

Daphne Taras

Professor and Director
Centre for Labour-Management Relations
Toronto Metropolitan University

Program Faculty

Paula Knopf


This intensive professional learning program is designed to develop the advanced dispute resolution skills that labour relations professionals need in order to be successful in their roles.

Participants will have the opportunity to observe dispute resolution techniques used by experienced professional mediators — and to use those techniques as they attempt to resolve a workplace dispute. To make the simulation as realistic as possible, actors will play the role of the aggrieved party.

Aimed at labour relations professionals with basic to intermediate knowledge of mediation and workplace dispute resolution techniques, this session aims not to create professional mediators but to equip participants with the knowledge and skills necessary to:

  • Defuse tensions and manage workplace conflict
  • Resolve grievances without resorting to lengthy and expensive arbitration processes
  • Make effective use of informal and formal mediation as a management or union representative

Who is this program designed for?

  • Graduates of the Lancaster House–Toronto Metropolitan University Labour Relations Certificate Program
  • Labour relations professionals with 3 or more years of experience working full-time for an employer or a union, including:
    • Human resources professionals
    • Labour relations officers
    • Local union leadership
    • Managers
    • Union staff
  • Labour and employment lawyers in their first 5 years of practice

To ensure interactivity as well as opportunities for skill-building and personalized feedback, spaces in this program are extremely limited. We hope you’ll join us.

CPD Alberta
This program has been approved for Continuing Professional Development 6.5 hours under Category A of the Continuing Professional Development (CPD) Log of the Human Resource Professionals Association (HRPA).
CPD Alberta
This program has been approved by CPHR Alberta for 6.5 Continuing Professional Development hours.


  • This program has been approved by the Law Society of British Colombia for 6.5 Continuing Professional Development hours.
  • CPD for Members of the Law Society of Ontario: 6.5 Substantive Hours; 0 Professionalism Hours.
  • Members of the Nova Scotia Barristers’ Society may count this program for 6.5 Continuing Professional Development hours.
Go to Top