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Conducting Investigations

Investigating and Responding to Bullying and Harassment

In this in-depth training session, experts will lead participants in discussions and exercises designed to provide the knowledge and skills necessary for workplace parties to investigate and respond to bullying and harassment effectively and in a way that meets their legal obligations.

Participants will work through scenarios based on real-life situations involving harassment or bullying. Experienced management and union representatives and investigators will assist participants and provide tips on best practices.

Participants will leave the course with the skills necessary to:

  • Identify workplace bullying and harassment and recognize the warning signs
  • Investigate and respond to allegations
  • Protect complainants and witnesses while safeguarding the rights of the accused
  • Remedy poisoned work environments
  • Create an organizational culture of respect and safety

By working through scenarios with the guidance of experienced lawyers and investigators, union and management representatives will learn the essentials in dealing effectively with workplace bullying and harassment.



E-mail Roshien Asanta or call (416) 977-6618 for more information. We can help to tailor a Customized Training package for you.

Sample Schedule

8:00 a.m. – 9:00 a.m.


9:00 a.m. – 9:15 a.m.


9:15 a.m. – 10:15 a.m.

 PART 1:  Employer, Union and Employee Legal Responsibilities – with Legal Experts

  • Experienced union and employer counsel will provide an overview of the law related to bullying and harassment as it applies to your workplace. Topics covered will include:
    • Anti-bullying legislation applicable in your province and in federally regulated workplaces
    • The legal definitions of "bullying" and "harassment"
    • The duty to prevent bullying and harassment
    • Investigations that comply with legal obligations
    • Legal remedies for bullying and harassment

10:15 a.m. – 10:30 a.m.


10:30 a.m. – 11:30 a.m.

 PART 2:  Gaining Legal Perspectives from Workplace Case Studies – with Legal Experts

  • With the guidance of union and employer counsel participants will identify key legal issues in fact-scenarios drawn from real-life cases.

11:30 a.m. – 12:30 p.m.

 PART 3:  Effective Investigations

  • Experts will discuss key elements of conducting effective investigations that also meet the legal obligations of workplace parties.

12:30 p.m. – 1:30 p.m.


1:30 p.m. – 2:30 p.m.

 EXERCISE SESSION 1:  Investigation Skills

  • Participants will work in groups to practice investigation skills.

2:30 p.m. – 2:45 p.m.


2:45 p.m. – 3:45 p.m.

 EXERCISE SESSION 2:  Investigation Skills II

  • Participants will work in groups to practice different investigation skills.

3:45 p.m. – 4:15 p.m.

 PART 4:  Effective strategies for remedying poisoned workplaces

  • Experts will discuss practical and innovative methods of remediating workplaces that have been poisoned by harassment or bullying. They will also identify how the use of external experts, for example, mediators, counsellors, etc. can be helpful in dealing with the aftermath of harassment and bullying. Attention will also be paid to the best methods of raising awareness about bullying and harassment and to training programs unions and management have found helpful.

4:15 p.m. – 4:30 p.m.


  • The workshop leader will provide a concise review of important concepts and skills presented in the workshop.

Additional Information

Includes materials, with case summaries and analyses, prepared by Lancaster's legal staff.