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Bullying, Harassment, and High-Conflict Behaviour

Preventing Workplace Bullying and Intervening in Conflict

Five provinces have already enacted legislation aimed at protecting employees from bullying at work, and recently the federal minister of labour introduced a voluntary national standard for psychological health and safety at work that calls on parties to address the issue of bullying. In this regard, a national roundtable of executives and labour leaders sponsored by the Mental Health Commission of Canada has identified increased training as the number one priority for organizations seeking to provide psychologically safe workplaces pursuant to the standard and these legislative changes.

Specifically, the roundtable stressed the need for management and union representatives to develop emotional intelligence and interpersonal skills in order to respond to workplace conflicts. Responding to that need, this workshop teaches you and your staff the key interpersonal skills required for creating a psychologically safe workplace. Besides providing a clear understanding of the parties’ legal obligations, it teaches the skills needed to intervene in and prevent workplace bullying.



E-mail Roshien Asanta or call (416) 977-6618 for more information. We can help to tailor a Customized Training package for you.

Sample Schedule

9:00 a.m. – 9:15 a.m.

 PART 1  Understanding the Psychology of Workplace Bullying

  • Discussion of the psychology of workplace bullying – who gets bullied, who does the bullying and why
  • Assessing one’s own psychological state when responding to workplace conflict

9:15 a.m. – 10:15 a.m.

 PART 2  Employer, Union and Employee Legal Responsibilities

  • Experts in workplace law will explain the parties' legal obligations and introduce the new voluntary National Standard

10:15 a.m. – 10:45 a.m.

 PART 3  Gaining Legal Perspectives from Workplace Case Studies

10:15 a.m. – 10:30 a.m.


11:00 a.m. – 11:30 a.m.

 PART 4  Developing Leadership in the Workplace

Participants will

  • discuss appropriate behaviour in leadership roles
  • identify leadership styles that show proper respect and understanding for others
  • learn to recognize leadership styles that cross the line into inappropriate, bullying behaviour

Management representatives will

  • master the skills needed to manage the workplace without engaging in bullying/harassing behaviour
  • develop personal leadership qualities that will assist in managing the workplace
  • learn how to take the lead as a manager in creating a more respectful workplace

Union representatives will

  • learn to recognize the difference between management and bullying
  • develop skills necessary to interact with union members in a constructive way
  • refine qualities that will be helpful in a position of union leadership

11:30 a.m. – 12:30 p.m.

 PART 5  Managing Conflict in the Workplace

Participants will

  • acquire the skills necessary to manage and resolve conflict in the workplace
  • practise conflict management skills in small group simulations
  • learn supportive communication skills to deal with emotionally-charged situations

12:30 p.m. – 1:30 p.m.


1:30 p.m. – 2:30 p.m.

 PART 6  Achieving Emotional Intelligence in the Workplace

Participants will

  • gauge their own emotional intelligence through a self-assessment questionnaire
  • develop the ability to identify, assess and control their own emotions, and identify those of others
  • explore strategies to improve emotional intelligence
  • learn social skills necessary to respond appropriately to the emotions of others

2:30 p.m. – 2:45 p.m.


2:45 p.m. – 3:45 p.m.

 PART 7  Coaching and Counselling in the Workplace

Participants will

  • acquire communication skills necessary to intervene in harassment/bullying
  • develop the ability to apply emotional intelligence to assist in communications
  • learn the difference between coaching and counselling and when to use each technique
  • practise communication skills appropriate for interventions in harassment/bullying situations

3:45 p.m. – 4:30 p.m.


  • Concise review of important concepts and skills presented in the workshop

Additional Information

Includes materials, with case summaries and analyses, prepared by Lancaster's legal staff.