This panel will explore the expanding definitions of workplace violence, encompassing both physical and psychological harm, and the legal, organizational, and human responses needed to prevent harm, promote employee well-being, and strengthen workplaces overall. Specifically, panelists will address:

• Is violence limited to actions that cause physical harm to a person, or does it include threats, verbal abuse, or property damage?
• What must be done to ensure that policies are effectively drafted, implemented, reviewed, and improved?
• How should workplace parties assess the general risk of workplace violence from clients, patients, or other third parties?
• What legal obligations do employers have to assess and control workplace risk factors that may contribute to poor mental health?
• What role, if any, should the National Standard of Canada for Psychological Health and Safety in the Workplace play in protecting and promoting workers’ mental health?
• How can conflict management strategies mitigate the risk of harassment or violence in the workplace?
• What obligations do unions have to support members who are facing violence and/or harassment from third parties?
• When can employees refuse work due to the belief in the risk of violence from members of the public? Can workers excluded from the general right to refuse unsafe work under occupational health and safety legislation (i.e. police officers, firefighters, correctional officers, health care workers), refuse work on the basis that a patient or client poses a danger?
• In light of recent changes to Alberta’s OHS Code (Part 27), Ontario’s Working for Workers Act, and other provincial legislative changes, what must employers do to ensure their policies remain compliant and up to date?
• What workplace practices promote physical and mental wellness? What resources, both in terms of guidance and data, are available?